SMS & Email Communication Privacy Policy
Effective Date: Jan 01 2025
At Beige Video, your privacy is our priority. We are committed to transparency regarding how we collect, use, and protect your personal information. This section explains our practices specifically related to SMS (text messages) and email communications.
1. Purpose of SMS & Email Communications
We use SMS and email communication for the following purposes:
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Confirming service bookings or project details
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Sending updates on shoot schedules, delivery timelines, and post-production progress
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Providing reminders for upcoming shoots or meetings
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Sharing exclusive promotions, discounts, or marketing campaigns
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Requesting feedback or testimonials
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Notifying users of new services or updates to our platform
These communications help us deliver timely, efficient, and personalized service to our clients and users.
2. Your Consent and Opt-In Policy
We only send SMS and emails to individuals who have:
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Provided their contact information through our website, social media, or booking form
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Given explicit consent by checking a box, submitting a form, or agreeing during a conversation
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Subscribed to our newsletter or requested information about our services
By opting in, you agree to receive communication related to our videography and photography services.
3. Opt-Out / Unsubscribe Options
You have full control over your communication preferences. You may opt out of SMS or email communications at any time:
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SMS: Reply STOP to any message to unsubscribe.
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Email: Click the “Unsubscribe” link at the bottom of any promotional email.
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Alternatively: You may contact us at privacy@beigevideoevents.com to manage your preferences manually.
We process opt-out requests promptly, typically within 1–2 business days. Please note that opting out of marketing messages does not affect essential transactional communication (e.g., booking confirmations or project updates).
4. Data Collection and Use
We collect the following information solely for communication and service-related purposes:
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Name
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Phone number
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Email address
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Project or booking details (for context in communication)
We do not collect or store sensitive information such as credit card numbers, government IDs, or passwords via SMS or email.
We use your contact details only to:
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Facilitate communication during projects
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Offer customer support
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Inform you about relevant updates or offers (if you opt in)
5. No Sale or Sharing of Personal Information
We do not sell, rent, or share your personal data with third-party marketers or advertisers. Your information stays within Beige Video and is only accessed by authorized personnel for the purpose of customer support, sales, and service management.
The only exceptions are:
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When legally required by authorities (court orders, legal investigations)
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When working with trusted third-party service providers (e.g., email marketing platforms like Mailchimp or HubSpot) under strict confidentiality agreements
6. Data Storage and Security
We use secure servers and reputable service providers to store your contact data. Our communication tools (e.g., SMS platforms and email services) comply with global privacy standards such as:
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GDPR (EU General Data Protection Regulation)
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CCPA (California Consumer Privacy Act)
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CAN-SPAM Act (USA)
We apply encryption, firewall protection, and access controls to prevent unauthorized access, alteration, or misuse of your data.
7. International Users
If you’re accessing our services from outside the United States, please note that your information will be transferred to and processed in the U.S. By providing your contact information, you consent to this transfer.
8. Contacting Us
If you have any questions, concerns, or requests regarding your SMS or email data, you can reach us at:
Email: privacy@beigevideoevents.com
9. Updates to This Policy
We may update this Privacy Policy section from time to time to reflect changes in technology, law, or our practices. When we do, we’ll update the “Effective Date” at the top of the page. We encourage you to review this page periodically.
